Hotel Policies


We accept payment in Cash (GTQ, USD) or Credit Card.


  • No refunds.
  • You can change dates up to 72 hrs before arrival date.
  • Cancellations 72 hours or less no refunds
  • No-shows : the full amount of the reservation will be charged.
  • We do not offer refunds for early departures.


  • Guests are welcome to check-in between 3:00pm and 9:00pm. If you plan on arriving late, please share your travel details with us so that we are ready to receive you.
  • Check in past 9:00pm -without notification from the guest- will be refused.
  • Check-out time is at 12:00 pm. $75 fee will be charged per extra hour, max 2 hours


  • No smoking inside the rooms and pool area.
  • No pets allowed.
  • No Outside food or drinks are permitted at the hotel
  • If a guest is surprised with a bottle or similar, a corkage fee for the amout of $45usd p/bottle will automatically be charged to his room.
  • Every person must be properly registered to enter the hotel and pool area (for their own safety and the safety of all our guests)
  • We do not accept children between the age of 4 -12.
  • No personal sound sistems are allowed in pool, restaurant or bar area.
  • If a person enters a guest’s room and does not exit by 9pm, a late pax reservation fee for the amount of $32.00usd/Q250 per bed will be charged to the account.
  • No one besides our staff is allowed inside the hotel for providing services like masages or any other activity without checking in. A Q200 fee will be charged to your room for unauthorized access.
  • Pool area closes at 8pm.
  • Bar hours: 7am – 9pm
  • Restaurant hours:
    • 7am – 9:00pm (Sunday – Thursday)
    • 7am – 10:00pm (Friday and Saturday)
  • Parking without consuming at least Q200 has a cost of Q150.00
  • Kaana reserves the right to cancel a reservation or refuse a guest at their own discretion, unilaterally for a reasonable reason (disrespect towards the staff or other hotel guests, damaging hotel property, etc..)